Local charity highlighted in journal

A peer-reviewed article about Mind in Bexley’s Digital Hub has been published in the journal, Mental Health and Digital Technologies.

The paper “Bridging the Digital Divide in Mental Health” evaluates the impact of the Digital Hub – a community-led initiative supporting people who experience digital exclusion alongside mental health difficulties, neurodivergence and poverty.

As the NHS continues to expand digital-first services, the research highlights the growing risk of widening health inequalities if relational, person-centred support is not in place.

Drawing on mixed-methods evaluation data, the study demonstrates that digital exclusion is not simply a matter of access to devices or connectivity. Participants spoke about anxiety, shame and a loss of confidence when navigating online systems. Through trusted community settings, one-to-one guidance and peer learning, many reported increased confidence in using tools such as the NHS App, booking appointments and managing prescriptions independently.

The findings reinforce the importance of patient, place-based and relationship-driven approaches to digital inclusion, particularly as healthcare systems become increasingly digitised. Community partnerships play a vital role in ensuring that individuals are not left behind.

Dr David Palmer, Chief Executive of Mind in Bexley and co-author of the paper, said, “Digital exclusion is not simply about lacking devices or internet access. It is about confidence, trust and the emotional weight of feeling left behind. As the NHS moves increasingly towards digital-first models, we have to ensure that those living with severe mental illness, neurodivergence or poverty are not further marginalised. This study shows that digital inclusion must be relational and community-led. When support is patient, local and grounded in trust, people rebuild confidence, reconnect with services and regain agency in their own lives.”

The research is available online on the Mental Health and Digital Technologies website.

To find out more about the Digital Hub and the support available in Bexley, visit the Mind in Bexley webpage.